These terms and conditions outline the rules and regulations for the use of our website and the purchase of our products.

By accessing this website and/or purchasing from us, you accept these terms in full. Do not continue to use maggieandko.com.au if you do not agree with all the terms and conditions stated on this page.

Products & Personalisation

All of our products are handmade and may vary slightly from images shown. Many items are custom-made and personalised based on customer-provided details. Please double-check all spelling and information before placing your order, as we do not accept returns for incorrect personalisation.

Processing & Delivery

• Orders are processed within 3–7 business days, excluding weekends and holidays.
• Custom orders may take slightly longer depending on complexity.
• We ship via Australia Post, and delivery times vary depending on your location.

Returns & Refunds

Due to the customised nature of our products, we do not offer returns or refunds unless the item arrives damaged or we have made an error. Please contact us within 7 days of receiving your order with photographic proof if there is an issue.

Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing it. After that time, we may have already begun production and cancellation may not be possible.

Intellectual Property

All designs, product images, and content on this website are the intellectual property of Maggie & Ko. and may not be copied, reproduced, or used without permission.

Pricing & Payments

All prices are listed in AUD and include GST where applicable. Payments are processed securely via Shopify’s payment gateways, including Klarna, Apple Pay, and others.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages that may result from the use of our products or website.

Privacy Policy

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will take effect immediately upon their posting on this site.

If you have any questions, please contact us at maggieandko@gmail.com